FAQ

Welcome to ultimat.cc’s FAQs.

1. Are your products authentic?
   Yes, all mice and keyboards sold on this website are sourced from reputable sources, guaranteed authentic, and backed by the manufacturer’s or our own after-sales guarantee.
2. Do you ship internationally?
   Currently, we primarily serve customers within the United States. International shipping is also available, please contact customer service to confirm.
3. How long does it take to ship after placing an order?
   Orders are typically processed and shipped within 1-2 business days. Delays may occur during holidays or peak season.
4. Can I return an item?
   Yes. If you are not satisfied with your purchase, you may request a return within 30 days of receipt.
   The item must be in its original packaging and in good condition.
   Clearance items are not returnable.
   Return shipping is the buyer’s responsibility (or our responsibility if the return is due to product quality issues).
5. How long does a refund take?
   Once we receive and confirm the returned item, your refund will be processed within 5-7 business days.
6. What if the item is damaged?
   Please inspect the item immediately upon receipt. If it is damaged, please contact us within 7 days and provide photographic evidence. We will promptly replace or refund the item.
7. How can I track my order?
   After your order is shipped, you will receive an email with the tracking number. You can check the delivery status in real time on the carrier’s website.
8. What payment methods do you accept?
   We accept credit cards (Visa, MasterCard, American Express), PayPal, and other common online payment methods.